Frequently Asked Questions
Everything you need to know about your Northline Express experience.
How long will it take for my order to ship?
Most in-stock items ship within 1-2 business days. Custom fireplace screens or specialized hearth equipment may require additional lead time, which will be noted on the product page.
What is your return policy for home and hearth products?
We offer a 30-day return policy on most items in new, unused condition. Please note that custom-made products and gas-powered equipment that has been fueled are not eligible for return.
Do you offer international shipping?
Currently, Northline Express ships to the contiguous United States and Canada. Shipping rates and duties for Canadian orders are calculated at checkout.
How can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you notice any damage, document it with photos and contact our customer service team within 48 hours so we can initiate a replacement claim.
Are your products covered by a warranty?
Yes, all products carry the full manufacturer's warranty. Northline Express stands behind the quality of our home goods and will assist you in coordinating with the manufacturer if a defect occurs.