Returns & Exchanges

At Northline Express, we want you to be completely satisfied with your home and hearth purchase. If you are not happy with your order, you may return most new, unused items within 30 days of delivery for a full refund.

1

Initiate Your Return

Log in to your account or use our guest portal to locate your order and request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the unused item in its original manufacturer's packaging, ensuring all manuals, parts, and accessories are included.

3

Label and Ship

Affix the provided return shipping label to the outside of the box and drop it off at the designated carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing